Stories

What Could Be the Harm?

Posted by on Mar 2, 2015 in Blog, Stories | 0 comments

What Could Be the Harm?

Eric Mandelbaum RN, MBA Managing diabetes is all about control: controlling what you eat, when you eat, and the amount of insulin you give yourself. As someone with type 1 diabetes, I understand how control over one’s blood glucose levels is vital to maintaining a healthy lifestyle. When I was hospitalized due to a car accident, however, I saw how the hospital’s desire to control my care ended up costing my insurance company more than what seemed appropriate. I had been hospitalized due to a car accident that had been caused by low blood sugar (hypoglycemia). The nursing staff would come...

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Denial of Care

Posted by on Feb 23, 2015 in Blog, Stories | 3 comments

Denial of Care

By Jane Arnoff Logsdon, MSSA, LSW  I consider myself a pretty savvy and resourceful consumer. I know how to solve problems that come up in the day to day situations we all face. I have navigated my way through more than a few complicated and sensitive financial situations.  Add to that my ability to be persistent and you would think that I could figure out a simple denial of an insurance claim with ease, right? In this case, the answer is no. Here’s the situation: my husband decided to quit smoking after many years of puffing away by using a smoking cessation program. I assumed that our...

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New Fellowship Aims to Improve Value and Implement Change

Posted by on Feb 16, 2015 in Blog, News, Stories | 0 comments

New Fellowship Aims to Improve Value and Implement Change

By Cynthia (Daisy) Smith, MD, FACP Physician and patient organizations alike have increasingly emphasized the importance of improving value in health care and reducing unnecessary (and potentially harmful) care. Choosing Wisely, the ACP’s High Value Care initiative and other programs have successfully stimulated interest and conversation, but what actual steps to take to improve value in hospitals is not entirely clear. How can we move from interest to action to improve the quality and appropriateness of the care we provide to our patients? The ABIM Foundation and the American College of...

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Dust Mites and Pillow Case Covers

Posted by on Feb 9, 2015 in Blog, Stories | 0 comments

Dust Mites and Pillow Case Covers

By Jennifer Menjivar I grew up most of my life avoiding doctors and hospital visits. I never fancied getting shots or blood draws as a child, and without health insurance; I didn’t have much of a choice.  This lack of access is what drew me to volunteer at the county hospital I was born at. Every Wednesday morning, I would report to the Pediatric Asthma Allergy Clinic at San Francisco General Hospital. Most of the children seen at this clinic came from Spanish speaking low socioeconomic families. That afternoon, I was observing the attending allergist examine a patient. She was 8 years...

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Building the Will for Change

Posted by on Feb 2, 2015 in Blog, News, Stories | 3 comments

Building the Will for Change

By Jordan Harmon When patients come through the front doors of a hospital, they are inevitably greeted by compassionate clinicians and staff. Why then do we so consistently fail to provide high quality, affordable care?  Much of what drives our industry is the will to help others – help families when a loved one is ill, help parents bring new life into the world, and help make tough experiences more comfortable for our patients. From the most hardened surgeon to the most operationally driven administrator, compassion is a common thread. But compassion may not be enough. Ironically, that...

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